WHO IS A YOUTH NAVIGATOR?

The Youth Navigator provides outreach and navigation services to vulnerable youth ages 16–24 in the Central Okanagan, both in the community and at satellite sites throughout the region. This position supports youth transitioning to adulthood by helping them overcome barriers, access community resources, and build essential life skills. Responsibilities include one-on-one support, group facilitation, and delivering programs that promote independence and community integration.

WHAT DOES A YOUTH NAVIGATOR DO?

• Conduct interviews with participants to identify needs and challenges
• Collaborate with health and social service providers to develop tailored case plans
• Document participant needs and assist in selecting appropriate programs
• Receive and address participant feedback, inquiries, and complaints
• Advocate for participants in areas such as housing disputes, financial aid, and volunteer opportunities
• Identify and assess potential emergency situations, developing short-term strategies as necessary
• Assist participants in developing physical, social, emotional, and life skills goal setting, including personal hygiene, meal planning, and financial management
• Provide guidance on maintaining appointments and improving interpersonal skills
• Identify and inform participants about available social, economic, recreational, and educational resources in the community
• Facilitate access to necessary services to meet participant needs
• Manage administrative transactions related to participant accounts, petty cash, and rent supplements
• Maintain accurate records, including case files, progress reports, and daily logs
• Performs other related duties as assigned

 YOUR STRENGTHS & EXPERIENCE:

• Diploma in Community/Social/Human Services required 
• Minimum 1 year of recent, related experience or a combination of education, training, and relevant experience 
• Valid Class 5 driver’s license
• Reliable vehicle and ability to travel between facilities and other locations on a frequent basis
• Ability to provide a Driver’s Abstract& ICBC Claims & Insurance History
• Ability to obtain Rate Class 007 Business Insurance
• Criminal Record Check clearance in the Vulnerable Sector 
• Certificates in First Aid, CPR and Naloxone considered an asset 
• Ability to establish and maintain rapport with participants 
• Communicates effectively, both verbally and in writing 
• Ability to work independently and collaboratively with a team
• Maintain confidentiality and ethical standards in all interactions 
• Demonstrate cultural competence and sensitivity 
• Ability to maintain consistent professional boundaries
• Proficient in Microsoft Outlook, Word and Excel 
• Experience using case management systems 
• Ability to analyze and assess participant situations and needs critically 
• Strong organization and prioritization skills 
• Capacity to observe and recognize changes in participant behavior and circumstances 
• Demonstrate conflict resolution and problem-solving abilities 
• Ability to be regularly exposed to individuals who are struggling with and/or recovering from trauma, drug/alcohol use, homelessness, mental health challenges and/or mental illness 

WHO IS CMHA KELOWNA & DISTRICT?

At CMHA Kelowna, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. To learn more, check out our website at www.cmhakelowna.org

CMHA KELOWNA & DISTRICT OFFERS YOU:

• A competitive hourly wage of $25.30
• Dental, Health & EAP Benefits
• Wellness Spending Account
• RRSP matching program
• Vacation & Personal Health Days
• A workplace culture that fosters learning, transparency, trust and teamwork

 As an employer, CMHA Kelowna & District strives to create a workplace that respects and values all individuals, minimizes bias, and promotes the equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna & District that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical self-expression. These values are embedded in the work CMHA Kelowna & District does every day.

We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.

CMHA Kelowna& District is hiring a full-time CRCL Team Lead for the Crisis Response, Community-Led (CRCL) program. This position offers a work schedule of 40 hours a week with a typical work week of Thursday - Sunday, 11:00am- 9:00pm, with a biweekly rotational Thursday schedule of 9am-7pm.

WHO IS A CRCL TEAM LEAD? 

The CRCL Team Lead provides leadership, operational oversight, and supervisory support for the Crisis Response, Community-Led (CRCL) Team, which offers immediate crisis and de-escalation services for individuals aged 13+ experiencing mental health and/or substance use-related crises. Reporting to the CRCL Manager, the Team Lead ensures the delivery of high-quality, trauma-informed, and harm-reduction-based services through compassionate team supervision, system coordination, and operational management. The CRCL Team Lead fosters a collaborative, equitable, and supportive team environment that centers staff wellness, transparency, and accountability, while also maintaining strong relationships with community service providers, emergency services, and clients.
 

WHAT DOES A CRCL TEAM LEAD DO? 

• Oversee day-to-day operations of the CRCL team, including team scheduling, coverage, and resource allocation
• Manage staff schedules, timesheet approvals, and leave requests to ensure continuous, equitable service delivery
• Ensure quality control and compliance with operational protocols; report regularly to the CRCL Manager
• Oversee the management of outreach supplies and resources (e.g., harm reduction supplies, food, clothing)
• Support ongoing planning, evaluation, and improvement of CRCL systems and protocols
• Participate in internal and external reporting and help develop program frameworks aligned with community needs and organizational values
• Provide clinical and peer-based supervision for CRCL staff
• Conduct daily check-ins, debriefings, and 1:1 staff supervision to support team mental health and performance
• Supervise documentation ensuring confidentiality, safety, and data accuracy
• Support recruitment and onboarding of new team members in collaboration with the CRCL Manager
• Ensure the team is equipped with appropriate tools and knowledge to work effectively and safely in the field
• Provide ongoing staff development, including training, coaching, and mentoring
• Provide program coverage during staff absences
• Support the delivery of trauma-informed, community-based crisis services grounded in harm reduction, cultural humility, and anti-oppressive practice
• Provide direct service support and emergency interventions (e.g., First Aid, Naloxone) when required
• Foster and maintain effective working relationships with community partners and emergency services personnel
• Performs other related duties as assigned

QUALIFICATIONS & EXPERIENCE:

• Degree in Health or Social Services (e.g., Public Health, Social Work), or an equivalent combination of education and experience
• Minimum 3-5 years’ relevant experience working in mental health, substance use, crisis response, or harm reduction service environments
• Minimum 1-3 years' experience in supervisory or coordination roles
• Reliable vehicle with ability to travel between facilities and other locations on a frequent basis
• Valid Class 5 driver’s license with a Driver’s Abstract & ICBC Claims & Insurance History Record
• Criminal Record Check clearance in the Vulnerable Sector
• Certificates in ASIST, CBT, DBT, First Aid, CPR-C with AED, Mental Health First Aid and Naloxone considered an asset
• Experience working in the non-profit sector considered an asset
• Strong verbal and written communication skills
• Demonstrated cultural humility with the ability to build trust with marginalized populations
• Ability to navigate emotionally charged and high-risk scenarios with empathy and professionalism\
• Skilled in cultivating respectful, collaborative relationships with staff, peers, community partners, Indigenous communities, and law enforcement (e.g., RCMP, bylaw, etc.)
• Demonstrated leadership experience in supervising and supporting a diverse, trauma-exposed team
• Ability to maintain confidentiality, clinical standards, ethical practice, ethics in crisis care, and appropriate documentation
• Ability to maintain consistent professional boundaries
• Proficient in Microsoft Outlook, Word and Excel
• Proficient in scheduling tools, case management systems, supply management systems, and reporting protocol
• Familiarity with dispatch tracking software and client case management platforms
• Strong knowledge of crisis intervention, suicide prevention, mental health assessments, and case management practices
• Proficiency with trauma-informed, harm reduction-based, and peer-informed approaches
• Deep understanding of the social determinants of health, particularly for people who use substances, 2SLGBTQIA+ individuals, people with lived experience, and people living outdoors or unhoused
• Strong assessment, triage, and risk management skills
• Familiarity with BC Mental Health Act, Child, Family and Community Services Act, and related legislation
• Strong understanding of compliance with health privacy legislation and data protection standards
• Understanding of overdose response tools and medical crisis interventions
• Knowledge of local service networks, emergency protocols, and geographic familiarity with Kelowna, BC
• Quick decision-making, critical thinking, and real-time problem solving in complex crisis scenarios
• Strong conflict resolution and non-violent communication skills
• Ability to remain calm, emotionally regulated, and task-focused under pressure
• Ability to multitask between operational management, team supervision and direct crisis response support
• Ability to be regularly exposed to individuals who are struggling with and/or recovering from trauma, drug/alcohol use, homelessness, mental health challenges and/or mental illness
• This position will be regularly exposed to occupational hazards including but not limited to: direct contact with dust, dirt, germs and human bio-products ; varying weather conditions

WHO IS CMHA KELOWNA & DISTRICT?

At CMHA Kelowna & District, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. To learn more, check out our website at www.cmhakelowna.org

CMHA KELOWNA & DISTRICT OFFERS YOU:

• A competitive salary wage of $81,494.40
• Dental, Health & EAP Benefits
• Wellness Spending Account
• RRSP matching program
• Vacation & Personal Health Days
• Workplace culture that fosters learning, transparency, trust and teamwork

As an employer, CMHA Kelowna & District strives to create a workplace that respects and values all individuals, minimizes bias, and promotes the equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna & District that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical self-expression. These values are embedded in the work CMHA Kelowna & District does every day.

We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.

WHO IS A MENTAL HEALTH & SUBSTANCE USE CLINICIAN?

The Mental Health and Substance Use (MHSU) Clinician will provide clinical counseling, assessment, care planning, and support to young people accessing services at Foundry Kelowna and satellite sites in the community. The Clinician will employ a solution-focused brief therapy approach to empower youth in their mental health and substance use journeys, facilitating their access to necessary services and promoting their overall well-being.

WHAT DOES THE MENTAL HEALTH & SUBSTANCE USE CLINICIAN DO?

RESPONSIBILITIES:

•  Provide individual treatment and ongoing assessment using evidence-based modalities, including CBT, mindfulness, and DBT
• Utilize a single-session approach to deliver Solution Focused Brief Therapy to youth
• Facilitate group therapy workshops and deliver psychosocial care
• Carry a manageable caseload, providing brief and short-term interventions
• Conduct comprehensive assessments as required to identify individual needs and participate in care planning
• Facilitate access to appropriate services based on assessment outcomes
• Provide direct services to youth and young adults, including families/caregivers and other professionals involved in the care process
• Assist clients with system navigation, advocacy, and referrals to specialized resources
• Collaborate with clients, internal teams, healthcare professionals, families, and community partners to ensure integrated care
• Mentor and support other team members and practicum students in clinical practices and interventions
• Participate in service improvement initiatives, including collaborating with community agencies and stakeholders to enhance the support network for young individuals
• Performs other related duties as assigned.

QUALIFICATIONS & EXPERIENCE: 

• Master’s degree in Social Work, Counselling Psychology, or equivalent in Behavioral/Social Sciences/Services required
• Certification or working towards obtaining certification in applicable field (ie: BCCSW, BCACC)
• Certificates in First Aid, CPR and Naloxone considered an asset
• Minimum 2 years’ experience working in a counselling role
• Valid Class 5 BC driver’s license
• Criminal Record Check clearance in the Vulnerable Sector
• Experience working with youth, young adults or families/caregivers considered an asset
• Excellent written and verbal communication skills
• Ability to establish rapport and trust with youth and families
• Skilled in active listening and empathetic engagement
• Ability to work independently and collaboratively within a multidisciplinary team
• Commitment to continuous professional development and adherence to ethical guidelines
• Ability to maintain consistent professional boundaries
• Proficient in Microsoft Outlook, Word and Excel
• Proficient in utilizing clinical assessment tools and electronic health record systems
• Familiarity with evidence-based practices in mental health and substance use treatment
• Knowledge of harm reduction and working with a trauma informed lens
• Experience in facilitating group programs is preferred
• Attention to detail and adaptability to changing environments
• Strong analytical, critical thinking, and negotiation skills for assessing complex situations, particularly with young people
• Ability to synthesize information quickly and make informed decisions
• Ability to be regularly exposed to individuals who are struggling with and/or recovering from trauma, drug/alcohol use, homelessness, mental health challenges and/or mental illness
• Ability to travel for community partner events on an occasional basis
• Ability to travel between facilities and other locations on an occasional basis

WHO IS CMHA KELOWNA & DISTRICT?

At CMHA Kelowna & District, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. To learn more, check out our website at www.cmhakelowna.org

CMHA KELOWNA & DISTRICT OFFERS YOU:

• A competitive hourly wage of $37.59
• Vacation Pay & Personal Health Days
• A workplace culture that fosters learning, transparency, trust, and teamwork

As an employer, CMHA Kelowna & District strives to create a workplace that respects and values all individuals, minimizes bias, and promotes the equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna & District that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical self-expression. These values are embedded in the work CMHA Kelowna & District does every day.

We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.

WHO IS A CASE MANAGER?

The Case Manager (CM) in the Rent Bank program assists citizens of the Central Okanagan who are unhoused, or at significant risk of losing their housing, by processing client referrals and intakes. The CM provides clients with advice and supplementary supports geared towards helping individuals stay in their current housing or obtaining new housing.

WHAT DOES A CASE MANAGER DO?

• Act as the main point of contact for referral enquiries and submissions
• Receive referrals, processing intake and application forms such as bank statements and leases
• Connect clients experiencing, or at significant risk of, being unhoused to services and community resources including social assistance, budgeting, and food security programs
• Provides case management, advocacy and access to information and other services
• Conducts assessments with clients to determine the appropriate service and whether they are eligible for a loan or rent supplement
• Considers other supports or services that may benefit a client in addition to, or in lieu of financial assistance, and refers clients to those services
• Explains loan terms and conditions to clients and manages loan agreement signing with clients
• Prepares recommendations to the Manager in cases where the client meets the criteria for a loan
• Assists with applications and reviews loan applications, verifies information submitted including supporting documentation
• Liaises with appropriate Finance team members to set up loan repayments
• Maintains contact with clients over the period of loan repayments to manage issues arising during loan repayment and to ensure successful repayment of the loan in full
• Attends weekly case review and team meetings with the Community Roots team and Manager
• Actively participates, as the representative of the Central Okanagan Rent Bank, in the network of BC rent banks as facilitated by BC Rent Bank
• Attends relevant meetings and conferences with a direct focus on housing issues
• Provides an ethical, efficient and therapeutic approach to dealing with crisis intervention in a timely manner
• Navigates conversation around self-harm applying an Applied Suicide Intervention Skills Training (ASIST) lens
• Maintains program financial and repayment tracking through Case Management System (CMS) and internal spreadsheets
• Maintains program statistics and reports, working collaboratively with other team members to ensure the success of the program
• Provides regular updates to CMHA Kelowna management of program statistics and key learnings
• Provides information for reporting to the Manager as needed
• Performs other related duties as assigned

YOUR STRENGTHS & EXPERIENCE:

• Diploma in Social Services or related field
• 1-2 years relevant experience
• Criminal Record Check clearance in the Vulnerable Sector
• Certificates in First Aid, CPR and Naloxone considered an asset
• Ability to engage respectfully with individuals with multiple barriers
• Communication and customer service skills to effectively support clients
• Ability to work in cooperation with team members and independently
• Understanding of and commitment to working with people experiencing or being at risk of being unhoused
• Knowledge of social service systems and local resources related to housing, social and financial services is an asset
• Ability to maintain consistent professional boundaries, exercising mature judgment and understanding of safety concerns
• Understanding of basic financial concepts and tools such as household budgets, comparing income vs expenses, credit, debt, interest and loans
• Familiarity with willingness to learn and understand basic loan contract terms and conditions
• Ability to explain the rent bank loan and loan agreements in simple, easy-to-understand terms to clients
• Understanding of Harm Reduction theory and demonstrated ability to implement harm reduction strategies
• Understanding of Intentional Outreach, Housing First, Rapid Re-Housing, and Shelter Diversion principles
• Understanding of working with a Trauma Informed lens
• Familiar with or ability to learn Housing Connections
• Proficient in Microsoft Outlook, Word and Excel
• Strong attention to detail
• Critical thinking, problem-solving, and decision-making skills
• Conflict resolution and crisis intervention skills
• Ability to complete tasks in a timely and efficient manner, utilizing good organizational skills
• Ability to manage multiple cases efficiently and effectively
• Ability to be regularly exposed to individuals who are struggling with and/or recovering from trauma, drug/alcohol use, homelessness, mental health challenges and/or mental illness

WHO IS CMHA KELOWNA & DISTRICT? 

At CMHA Kelowna & District, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. To learn more, check out our website at www.cmhakelowna.org 

CMHA KELOWNA & DISTRICT OFFERS YOU: 

• A competitive hourly wage of $25.30
• Dental, Health & EAP Benefits
• Wellness Spending Account
• RRSP matching program
• Vacation & Personal Health Days
• A workplace culture that fosters learning, transparency, trust and teamwork 

 As an employer, CMHA Kelowna & District strives to create a workplace that respects and values all individuals, minimizes bias, and promotes the equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna & District that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical self-expression. These values are embedded in the work CMHA Kelowna & District does every day. 

We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.

WHO IS A SUPPORTIVE HOUSING WORKER?

Supportive Housing Workers within our organization provide assistance, support and basic life skills training to housing Program Participants who are often marginalized members of our community. The Program Participants come from a variety of backgrounds that may include a combination of trauma, drug/alcohol use, experiences of being unhoused, mental health challenges and/or mental illness. It is important to recognize that the Supportive Housing site is their home, and this position uses a client centered approach to support each individual with their unique needs. Ensuring the safety and security of the Program Participants and their living environment while encouraging independence, self-responsibility and developing a sustainable lifestyle, will be critical to success in this role. The goal of the program is long term housing success.

WHAT DOES A SUPPORTIVE HOUSING WORKER DO?

• Work through a trauma informed lens;
• Provides feedback and input regarding participants’ needs;
• Monitors medication to participants and provides medication reminders, in accordance with established policy;
• Participates in and oversees various participant-focused social and recreational activities;
• Identifies available social, economic, recreational, and educational services and resources in the community that will meet participants’ needs;
• Works directly with participants in client-led goal setting;
• Work alongside participants in creating and maintaining a healthy living space;
• Recognizing participant’s strengths and honouring their abilities while offering flexible person-centered support;
• Crisis response, mental health and substance use, suicidal ideation and overdose response;
• Encompassing a harm reduction and housing first lens;
• Completes and maintains related records and documentation such as statistics, progress reports, and daily logs;
• Receives participant feedback, inquiries and complaints, and responds as required;
• Perform housekeeping duties such as sweeping and mopping floors, vacuuming, dusting, washing dishes, and laundry;
• Performs outdoor residence maintenance such as sweeping, snow shoveling, garbage pick-up and other light maintenance as required;
• Provides directions to training/onboarding new hires, volunteers/practicum students as required;
• Performs other related duties as assigned.

YOUR STRENGTHS & EXPERIENCE:

• Grade 12 as well as a Diploma in Community Social Service or an equivalent combination of education, training, and experience or other qualifications determined to be reasonable and relevant to the level of work;
• Criminal Record Check in the Vulnerable Sector is required;
• Certificates in CPR, First Aid, Naloxone, ASIST and Food Safe are considered an asset;
• Physical ability to carry out the duties of the position;
• Ability to recognize personal and position limitations;
• Ability to work independently and in cooperation with others;
• Ability to communicate effectively, both verbally and in writing;
• Ability to organize and prioritize;
• Ability to observe and recognize changes in participants;
• Ability to establish and maintain rapport with participants;
• Ability to instruct;
• Ability to analyze and resolve challenges;
• Conflict resolution and crisis intervention skills.
• Ability to maintain consistent professional boundaries
• Working knowledge of community resources is considered an asset.

WHO IS CMHA KELOWNA & DISTRCIT?

At CMHA Kelowna & District, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. To learn more, check out our website at www.cmhakelowna.org

CMHA KELOWNA & DISTRICT OFFERS YOU:

• A competitive wage of $26.57/hour
• Dental, Health & EAP Benefits
• RRSP matching program
• Vacation & Personal Health Days
• A workplace culture that fosters learning, transparency, trust and teamwork

As an employer, CMHA Kelowna & District strives to create a workplace that respects and values all individuals, minimizes bias, and promotes the equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna & District that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical self-expression. These values are embedded in the work CMHA Kelowna & District does every day.

We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.

This position offers a work schedule of 40 hours a week with a typical work week of Monday - Thursday 11:00am - 9:00pm, with a biweekly Thursday rotation of 9am-7pm, and may require occasional work outside regular work hours.

WHO IS A COMMUNITY CRISIS RESPONDER? 

The Community Crisis Responder is a key clinical member of the Crisis Response, Community-Led (CRCL) team, providing immediate, on-site mental health crisis intervention, and de-escalation to individuals (ages 13+) experiencing mental health and/or substance use-related crises. Working in collaboration with the Experiential Community Crisis Responder, this position delivers trauma-informed, harm reduction-based, client-centered care in a wide variety of community settings. The role also includes clinical oversight, documentation, and coordination of community care planning processes.
 

WHAT DOES A COMMUNITY CRISIS RESPONDER DO? 

• Provide timely point-of-service crisis de-escalation and emotional support
• Conduct wellness, suicide, and safety assessments, triaging to emergency services when appropriate
• Administer First Aid and overdose response, including rescue breathing, oxygen, and naloxone
• Refer and triage to emergency services when appropriate following safety protocols in high-risk or volatile environments
• Deliver short-term, trauma-informed psychosocial support using evidence-based modalities (e.g., CBT, DBT)
• Create a safe and supportive environment for individuals or groups experiencing acute psychological or emotional distress
• Offer mobile outreach services in diverse community environments (e.g., shelters, drop-in centers, parks, streets)
• Provide supplies including food, harm reduction supplies, and hygiene kits
• Support linkages to health care, shelter/housing services, and social supports
•  Work alongside Experiential Community Crisis Responders and other team members to provide coordinated care
• Co-develop and implement Safety and Wellness Plans and Community Care Plans that center client agency and autonomy
• Maintain thorough and confidential documentation including case notes, assessments, and releases of information
• Participate in case planning, team debriefs, reporting, evaluations, and program development
• Provide follow-up and care coordination as needed to support long-term safety and system navigation
• Maintain strong working relationships with community partners, non-profit organizations, and emergency personnel
• Performs other related duties as assigned

QUALIFICATIONS & EXPERIENCE:

• Degree or diploma in the mental health field (i.e. counselling, social work, psychiatric nursing or a related field)
• Minimum 3 years’ experience in crisis intervention, de-escalation, and case management
• Reliable vehicle and ability to travel between facilities and other locations on a frequent/occasional basis
• Valid Class 5 driver’s license with a Driver’s Abstract
• Criminal Record Check clearance in the Vulnerable Sector
• Certificates in ASIST, CBT, DBT, First Aid, CPR-C with AED, Mental Health First Aid and Naloxone considered an asset
• Experience with harm reduction, peer-based support models, and public health principles
• Crisis intervention skills and experience with situational safety and/or mental health assessments is an asset
• Experience supporting 2SLGBTQIA+ people, Indigenous individuals, racialized communities, sex workers, and those impacted by substance use, poverty, trauma, and criminalization
• Experience working in the non-profit sector considered an asset
• Strong verbal and written communication skills
• Demonstrated cultural humility with the ability to build trust with vulnerable populations
• Ability to navigate emotionally charged and high-risk scenarios with empathy and professionalism
• Commitment to team-based care, mutual accountability, and respectful collaboration
• Skilled in cultivating respectful, collaborative relationships with staff, peers, community partners, Indigenous communities, and law enforcement (e.g., RCMP, bylaw, etc.)
• Understanding of and commitment to trauma-informed and harm-reduction principles
• Ability to maintain confidentiality, clinical standards, ethical practice, ethics in crisis care, and appropriate documentation
• Ability to maintain consistent professional boundaries
• Proficient in Microsoft Outlook, Word and Excel
• Proficient in clinical assessment tools, safety plans, mobile outreach apps and devices, and digital documentation systems
• Skilled in trauma-informed, culturally safe counselling approaches
• Strong knowledge of health promotion, safer substance use/sex practices, HIV/HCV care, and related topics
• Skilled in documentation and clinical reporting for multidisciplinary teams
• Strong assessment, triage, and risk management skills
• Familiarity with BC Mental Health Act, Child, Family and Community Services Act, and related legislation
• Understanding of overdose response tools and medical crisis interventions
• Knowledge of local service networks, emergency protocols, and geographic familiarity with Kelowna, BC
• Quick decision-making, critical thinking, and real-time problem solving in complex crisis scenarios
• Strong conflict resolution and non-violent communication skills
• Ability to manage multiple concurrent priorities with fluctuating urgency
• Ability to remain calm, emotionally regulated, and task-focused under pressure
• Ability to be regularly exposed to individuals who are struggling with and/or recovering from trauma, drug/alcohol use, homelessness, mental health challenges and/or mental illness
• This position will be regularly exposed to occupational hazards including but not limited to: direct contact with dust, dirt, germs and human bio-products; varying weather conditions  

WHO IS CMHA KELOWNA & DISTRICT?

At CMHA Kelowna & District, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. To learn more, check out our website at www.cmhakelowna.org

CMHA KELOWNA & DISTRICT OFFERS YOU:

•         A competitive hourly wage of $33.93

•         Dental, Health & EAP Benefits

•         Wellness Spending Account

•         RRSP matching program

•         Vacation & Personal Health Days

•         Workplace culture that fosters learning, transparency, trust and teamwork

As an employer, CMHA Kelowna & District strives to create a workplace that respects and values all individuals, minimizes bias, and promotes the equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna & District that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical self-expression. These values are embedded in the work CMHA Kelowna & District does every day.

We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.

WHO IS A SUPPORTIVE HOUSING WORKER?

The Supportive Housing Worker (SHW) provides direct support working within a 24-hour, 7 days per week supportive housing environment with adults struggling with a variety of challenges including homelessness, substance use, mental health and mental illness. SHWs ensure that program participants’ physical, emotional, social, and medical needs are met and provide a safe and secure environment to enhance quality of life through activities of daily living, the development of life skills and fostering independence.

WHAT DOES A SUPPORTIVE HOUSING WORKER DO?

•  Recognizes participants’ strengths and honors their abilities while offering flexible person-centered support in establishing and progressing towards goals
• Provides feedback and input regarding participants’ needs and progress to the Team Lead and other involved community professionals
• Supports the Recreation Worker with various participant-focused social and recreational activities
• Identifies available social, economic, recreational, and educational services and resources in the community that will meet participant needs and facilitates referrals
• Provides life skills training such as housekeeping, personal self-management skills, and assistance with using public transit to get to appointments\
• Ensures a safe and healthy site for participants
• Completes indoor and outdoor housekeeping duties, including but not limited to sweeping, mopping, emptying garbage bins, yard work, shoveling snow, etc.
• Monitors medication and provide medication reminders
• Recognize and respond to potential emergency situations such as crisis response, mental health and substance use, suicidal ideation, homicidal ideation to ensure the safety of participants and staff
• Manages crises, including provide timely response in providing CPR and Naloxone as part of overdose response
• Completes and maintains related records and documentation including daily program participant logs, case related documentation, progress reports
• Performs other related duties as assigned.

YOUR STRENGTHS & EXPERIENCE:

• Grade 12 or equivalent education required
• Ability to transport program participants to activities and appointments within the community via public transit on an occasional basis
• Ability to travel between facilities to provide shift coverage on an occasional basis
• Criminal Record Check clearance in the Vulnerable Sector
• Diploma in Human Services or related field considered an asset
• Certificates in First Aid, CPR, Naloxone and Food Safe considered an asset
• Experience working in a Supportive Housing environment considered an asset
• Experience working in the Community Social Service sector considered an asset
• Ability to be regularly exposed to individuals who are struggling with and/or recovering from trauma, drug/alcohol use, homelessness, mental health challenges and/or mental illness
• Ability to be regularly exposed to and in direct contact with dust, dirt, germs and human bio-products
• Verbal and written communication skills
• Ability to engage respectfully and develop rapport with program participants with multiple barriers
•  Ability to work in cooperation with team members and independently
• Understanding of and commitment to working with people experiencing mental health concerns and substance use
• Working knowledge of community-based resources
• Ability to maintain consistent professional boundaries
• Basic understanding of Microsoft Outlook, Word and Excel
• Understanding of working with a Trauma Informed lens
• Understanding of Harm Reduction and Housing First principles
• Ability to organize and prioritize competing program and participant needs
• Strong attention to detail for documenting participant logs and critical incidents
• Ability to recognize changes in residents, analyze and resolve challenges
• Problem-solving and crisis intervention skills to resolve participant conflicts

WHO IS CMHA KELOWNA & DISTRICT?

At CMHA Kelowna & District, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. To learn more, check out our website at www.cmhakelowna.org

CMHA KELOWNA & DISTRICT OFFERS YOU:

• A competitive wage of $26.57/hour
• Dental, Health & EAP Benefits
• Wellness Spending Account
• RRSP matching program
• Vacation & Personal Health Days
• A workplace culture that fosters learning, transparency, trust and teamwork

 As an employer, CMHA Kelowna & District strives to create a workplace that respects and values all individuals, minimizes bias, and promotes the equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna & District that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical self-expression. These values are embedded in the work CMHA Kelowna & District does every day.

We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.

WHO IS A KITCHEN ASSISTANT?

The Kitchen Assistant supports the Meals Matter Program by performing kitchen cleaning duties and assisting the cooks in food preparation for the CMHA Kelowna & District Supportive Housing Programs.

WHAT DOES A KITCHEN ASSISTANT DO?

• Wash dishes and kitchen equipment
• Ensure the kitchen is clean, sanitized and organized, adhering to health and safety standards
• Help with food prep under the direct supervision of cooks
• Properly store ingredients as directed
• Performs other related duties as assigned

YOUR STRENGTHS & EXPERIENCE:

• Ability to be regularly exposed to individuals who are struggling with and/or recovering from trauma, drug/alcohol use, homelessness, mental health challenges and/or mental illness
• Criminal Record Check clearance in the Vulnerable Sector is required
• Experience working in a kitchen setting considered an asset
• Food Safe Certification is considered an asset
• Communication skills to effectively interact with team members
• Demonstrate flexibility in scheduling to meet kitchen needs
• Ability to maintain consistent professional boundaries
• Familiarity with health and safety standards in food service considered an asset

WHO IS CMHA KELOWNA & DISTRICT? 

At CMHA Kelowna & District, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. To learn more, check out our website at www.cmhakelowna.org 

CMHA KELOWNA & DISTRICT OFFERS YOU: 

• A competitive hourly wage of $21.48
• Vacation & Personal Health Days
• Wellness Spending Account
• RRSP
• A workplace culture that fosters learning, transparency, trust and teamwork 

 As an employer, CMHA Kelowna & District strives to create a workplace that respects and values all individuals, minimizes bias, and promotes the equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna & District that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical self-expression. These values are embedded in the work CMHA Kelowna & District does every day. 

We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.

 WHO IS A FAMILY NAVIGATOR?

The Family Navigator provides essential navigation support and services to parents, caregivers, and families of children, youth, or dependent young adults experiencing mental health and/or substance use issues. This role involves one-on-one and group work aimed at identifying community resources and building the skills, knowledge, and connections necessary for effective caregiving.

WHAT DOES A FAMILY NAVIGATOR DO?

• Meet with parents and family caregivers at Foundry Kelowna and within the community
• Respond to caregiver inquiries via phone, providing guidance in navigating available services and supports for both youth and families
• Conduct caregiver assessments to identify individual/family needs and set actionable goals
• Identify and recommend relevant social, economic, recreational, and educational resources within the community
• Advocate for participants by problem-solving and assisting them in accessing community resources and navigating complex systems
• Maintain accurate records and documentation, including case files, progress reports, statistics, and daily logs
• Facilitate workshops and group sessions for parents and caregivers to promote skill development and resource awareness
• Work as part of a multi-disciplinary integrated team, contributing to joint planning and collaboration to ensure client-centered care and seamless service delivery
• Performs other related duties as assigned

QUALIFICATIONS & EXPERIENCE:

• Diploma in Community, Social or Human Services or related field required
• Minimum 2 years’ recent and relevant experience working with families
• Reliable vehicle and the ability to travel within the community to meet with clients and participate in workshops on a frequent basis
• Valid Class 5 BC driver’s license
• Criminal Record Check clearance in the Vulnerable Sector
• Certificates in First Aid, CPR and Naloxone considered an asset
• Strong communication skills, both verbal and written, to engage effectively with caregivers and families
• Ability to establish and maintain rapport with diverse family dynamics
• Capacity to work independently while also collaborating effectively within a team setting
• Ability to maintain consistent professional boundaries
• Proficient in Microsoft Outlook, Word and Excel
• Proficiency in maintaining accurate documentation and record-keeping, including experience using case management systems
• Familiarity with community resources and services related to mental health and substance misuse
• Strong attention to detail and the ability to organize and prioritize tasks efficiently
• Ability to analyze situations, recognize changes in caregiver and family dynamics, and resolve conflicts effectively.
• Competence in problem-solving and critical thinking to address complex needs of families.
• Ability to be regularly exposed to individuals who are struggling with and/or recovering from trauma, drug/alcohol use, homelessness, mental health challenges and/or mental illness

 WHO IS CMHA KELOWNA & DISTRICT?

At CMHA Kelowna, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. To learn more, check out our website at www.cmhakelowna.org

 CMHA KELOWNA & DISTRICT OFFERS YOU:

• A competitive hourly wage of $25.30
• Dental, Health & EAP Benefits
• Wellness Spending Account
• RRSP Matching Program
• Vacation & Personal Health Days
• A workplace culture that fosters learning, transparency, trust and teamwork

 As an employer, CMHA Kelowna & District strives to create a workplace that respects and values all individuals, minimizes bias, and promotes equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna & District that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical self-expression. These values are embedded in the work CMHA Kelowna & District does every day.

 We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.

WHO IS A YOUTH PEER SUPPORT WORKER?  

The Youth Peer Support Worker plays a vital role in the Foundry Kelowna team, leveraging their lived experience to create a youth-centered, low-barrier service for young people seeking support. This position emphasizes fostering a welcoming and inclusive environment while assisting youth and young adults with service navigation, resource information, and connection to community resources. The Youth Peer Support Worker offers peer-based mentoring, emotional support, and engages in collaborative efforts with youth and care team members.

WHAT DOES A YOUTH PEER SUPPORT WORKER DO?  

• Create and maintain a safe, welcoming, and inclusive environment for youth
• Establish purposeful relationships with young people, promoting their engagement and participation in services
• Provide guidance and mentorship, assisting youth with resource navigation and accessing services
• Support youth in daily living activities, including time management, organization, and interpersonal communication
• Accompany youth to community appointments and advocate on their behalf
• Facilitate youth engagement in focus groups, workshops, and surveys to amplify their voices and experiences
• Provide support to reduce youth distress, improve functioning, and promote independence
• Act as a liaison between Foundry Kelowna, youth, and external support network
• Lead or co-facilitate group services focused on skills development and mental health recovery
• Plan, coordinate, and participate in recreational and social activities for youth
• Facilitate peer support meetings and activities, promoting a recovery-oriented approach
• Work collaboratively with care team members to meet established goals and objectives
• Maintain accurate records and documentation, including statistics and progress reports
• Participate in team meetings, training sessions, and organizational initiatives
• Performs other related duties as assigned

YOUR SKILLS & EXPERIENCE:  

• Grade 12 education or equivalent required
• Lived experience of overcoming significant life challenges, completion of (or eligibility for) recognized youth peer support training, and willingness to share recovery experiences
• Criminal Record Check clearance in the Vulnerable Sector
• Ability to meet clients in the community on a frequent basis
• Valid Class 5 BC driver’s license considered an asset
• Experience working with youth/young adults with mental health and/or substance use issues considered an asset
• Certificates in First Aid, CPR and Naloxone considered an asset
• Ability to build rapport and maintain therapeutic relationships with diverse youth populations
• Strong empathy and active listening skills to foster trust and connection
• Self-awareness and capacity to apply appropriate boundaries while maintaining confidentiality
• Advocacy skills for self and others, promoting positive change and independence
• Proficient in basic computer skills, including Microsoft Office Suite (Word, Excel, Outlook)
• Experience using case management systems
• Broad knowledge of social, mental health, and substance use services in the community
• Ability to gather, process, and analyze information to inform service delivery
• Strong problem-solving and decision-making skills to address youth needs effectively
• Ability to observe and recognize changes in youth behavior and communicate these to the care team
• Organizational skills to manage time effectively and maintain accountability and reliability
• Conflict resolution and crisis intervention skills
• Ability to be regularly exposed to individuals who are struggling with and/or recovering from trauma, drug/alcohol use, homelessness, mental health challenges and/or mental illness

WHO IS CMHA KELOWNA & DISTRICT? 

At CMHA Kelowna & District, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. To learn more, check out our website at www.cmhakelowna.org 

 CMHA KELOWNA & DISTRICT OFFERS YOU: 

• A competitive hourly wage of $25.30
• Dental, Health & EAP Benefits 
• Wellness Spending Account 
• RRSP Matching Program
• Vacation Pay & Personal Health Days 
• A workplace culture that fosters learning, transparency, trust and teamwork 

 As an employer, CMHA Kelowna & District strives to create a workplace that respects and values all individuals, minimizes bias, and promotes the equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna & District that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical self-expression. These values are embedded in the work CMHA Kelowna & District does every day. 

 We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted. 

WHO IS A CASE MANAGER? 

The Case Manager (CM) in the Youth Program assists with addressing the needs of developing adolescents and young adults by providing them with immediate access to housing that is safe, affordable and appropriate, and the necessary and age-appropriate supports that focus on health, well-being, life skills, engagement in education and employment, and social inclusion.

WHAT DOES A CASE MANAGER DO?

• Provides intensive Case Management services and support to a small caseload of youth (7-10 maximum) that are experiencing, or at significant risk of, being unhoused
• Collaborates with participants in creating individualized support plans of care unique to each person and reviewed and/or modified regularly
• Provides case management, outreach, advocacy and access to information and other services
• Provides services that address the unique needs of youth, such as developing life skills, navigating systems and services, integrating mental health and addictions supports, ultimately supporting a healthy transition to adulthood
• Provides services in the young person’s home and in the community, transporting clients to appointments and other resources
• Moves clients in and out of their homes including packing, carrying, and moving client belongings
• Meets regularly with the Manager and team to review caseloads and troubleshoot client concerns
• Facilitates connections and referrals to other community services, including medical facilities, mental health services, social assistance programs, and substance use services
• Collaborates with Foundry Kelowna and other relevant service providers to ensure seamless and coordinated support for clients
• Provides an ethical, efficient and therapeutic approach to dealing with crisis intervention in a timely manner
• Collaborates with emergency response teams, law enforcement, and medical personnel when necessary
• Maintains written and computerized records, including case notes, data/statistical information, and other relevant documentation using databases
• Works within the program budget, monitors expenditures, and assists with financial reports
• Provides information for reporting on grants and funding to the Manager as needed
• Performs other related duties as assigned

YOUR STRENGTHS & EXPERIENCE:

• Diploma in Social Services or related field
• 1-2 years of relevant experience
• Experience working with young people with serious mental illness and/or addictions and those that have experienced homelessness required
• Valid Class 5 BC driver’s license
• Reliable vehicle and ability to transport participants and travel between facilities and other locations daily
• Ability to provide a Driver’s Abstract & ICBC Claims & Insurance History Record
• Ability to obtain Rate Class 007 Business Insurance
• Criminal Record Check clearance in the Vulnerable Sector
• Certificates in First Aid, CPR, and Naloxone considered an asset
• Ability to be regularly exposed to individuals who are struggling with and/or recovering from trauma, drug/alcohol use, homelessness, mental health challenges and/or mental illness
• Ability to be regularly exposed to and in direct contact with dust, dirt, germs and human bio-products
• Ability to engage respectfully and develop rapport with individuals, with multiple barriers, through a harm reduction lens
• Communication skills to effectively support clients
• Ability to work in cooperation with team members and independently
• Understanding of and commitment to working with people experiencing mental health concerns and substance use
• Knowledge of current best practices and approaches in preventing and ending youth homelessness
• Knowledge of health and social service systems in both the youth and adult system of care
• Ability to maintain consistent professional boundaries, exercising mature judgment and understanding of safety concerns
• Understanding of Harm Reduction theory and demonstrated ability to implement harm reduction strategies
• Understanding of Intentional Outreach, Housing First, Rapid Re-Housing, and Shelter Diversion principles
• Understanding of working with a Trauma Informed lens
• Familiar with or ability to learn Homeless Individuals and Families Information System (HIFIS) and Dacima
• Proficient understanding of Microsoft Outlook, Word and Excel
• Strong attention to detail
• Critical thinking, problem-solving, and decision-making skills
• Conflict resolution and crisis intervention skills
• Ability to complete tasks in a timely and efficient manner, utilizing good organizational skills
• Ability to manage multiple cases efficiently and effectively

WHO IS CMHA KELOWNA?

At CMHA Kelowna, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. To learn more, check out our website at www.cmhakelowna.org

CMHA KELOWNA OFFERS YOU:

• A competitive hourly wage of $26.57
• Dental, Health & EAP Benefits
• Wellness Spending Account
• RRSP matching program
• Vacation & Personal Health Days
• workplace culture that fosters learning, transparency, trust and teamwork

As an employer, CMHA Kelowna strives to create a workplace that respects and values all individuals, minimizes bias, and promotes the equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical self expression. These values are embedded in the work CMHA Kelowna does every day.

We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.

WHAT IS CRCL?

As the first of its kind in Kelowna, CRCL (Crisis Response, Community Led) represents a bold shift in how we respond to mental health and substance use crises through mobile, non-police, consent-based and culturally safe response to individuals aged 13+ experiencing mental health or substance use crises. We are seeking casual Community Crisis Responders to provide immediate support and de-escalation to individuals experiencing crisis, alongside a peer support worker. This is a rare opportunity for passionate, values-driven mental health professionals with experience in crisis response to help bring this vision to life. Learn more about the provincial CRCL initiative at https://www.crisiscentre.bc.ca/crcl. 

WHO IS A COMMUNITY CRISIS RESPONDER? 

A casual Community Crisis Responder is a flexible member of the Crisis Response, Community-Led (CRCL) team, providing relief coverage in the roles of Community Crisis Responder, CRCL Dispatcher, and related functions. This position delivers immediate, trauma-informed crisis intervention and de-escalation to individuals (ages 13+) experiencing mental health and/or substance use crises, either on-site in the community or through phone/text support. Working collaboratively with team members, the casual Community Crisis Responder ensures responsive, harm reduction-based, client-centered care. Responsibilities may also include dispatch coordination, documentation, case management, and participation in community care planning processes.

WHAT DOES A COMMUNITY CRISIS RESPONDER DO? 

Crisis Responder Responsibilities

• Provide rapid point-of-service crisis de-escalation and emotional support
• Offer mobile outreach services in diverse community environments
• Conduct wellness, suicide, and safety assessments, triaging to emergency services when appropriate
• Administer First Aid and overdose response, including rescue breathing, oxygen, and naloxone
• Refer and triage to emergency services when appropriate following safety protocols in high-risk or volatile environments
• Deliver short-term, trauma-informed counselling interventions using evidence-based modalities (e.g., CBT, DBT)
• Create a safe and supportive environment for individuals or groups experiencing acute psychological or emotional distress
• Provide supplies including food, shelter gear, harm reduction supplies, and hygiene kits
• Support linkages to health care, shelter/housing services, and social supports
• Maintain thorough and confidential documentation including case notes, assessments, and releases of information
• Provide follow-up and care coordination as needed to support long-term safety and system navigation

Dispatcher Responsibilities:

• Respond to incoming crisis calls and texts, offering immediate support and de-escalation and triage and assesses urgency
• Conduct assessments including suicidal ideation, self-harm risk, homicidal ideation, and overdose risks
• Use trauma-informed and harm reduction frameworks to provide emotional and situational support
• Engage in post-crisis follow-up and safety/wellness check-ins
• Initiates Community Care Plans and engages appropriate team member or emergency services as required
• Liaise with internal and external service providers, maintaining up-to-date knowledge of local resources
• Maintain real-time updates on team location, availability, and caseload to support effective triage and dispatch
• Input and manage sensitive client data and system information in line with privacy regulations

Performs other related duties as assigned.

QUALIFICATIONS & EXPERIENCE:

•  Degree or diploma in the mental health field (i.e. counselling, social work, psychiatric nursing or a related field)
• Minimum 3 years’ experience in crisis intervention, de-escalation, and case management
• Reliable vehicle and ability to travel between facilities and other locations on an occasional basis
• Valid Class 5 BC driver’s license with a Driver’s Abstract
• Criminal Record Check clearance in the Vulnerable Sector
• Certificates in ASIST, CBT, DBT, First Aid, CPR-C with AED, Mental Health First Aid and Naloxone considered an asset
• Demonstrated experience in harm reduction, peer-based support models, and/or public health approaches.
• Crisis intervention skills and experience with situational safety and/or mental health assessments is an asset
• Experience supporting 2SLGBTQIA+ people, Indigenous individuals, racialized communities, sex workers, and those impacted by substance use, poverty, trauma, and criminalization
• Experience working in the non-profit sector considered an asset
• Strong verbal and written communication skills
• Demonstrated cultural humility with the ability to build trust with vulnerable populations
• Ability to navigate emotionally charged and high-risk scenarios with empathy and professionalism
• Commitment to team-based care, mutual accountability, and respectful collaboration
• Skilled in cultivating respectful, collaborative relationships with staff, peers, community partners, Indigenous communities, and law enforcement (e.g., RCMP, bylaw, etc.)
• Understanding of and commitment to trauma-informed and harm-reduction principles
• Ability to maintain confidentiality, clinical standards, ethical practice, ethics in crisis care, and appropriate documentation
• Ability to maintain consistent professional boundaries
• Proficient in Microsoft Outlook, Word and Excel
• Proficient in clinical assessment tools, safety plans, mobile outreach apps and devices, and digital documentation systems
• Skilled in trauma-informed, culturally safe counselling approaches
• Strong knowledge of health promotion, safer substance use/sex practices, HIV/HCV care, and related topics
• Skilled in documentation and clinical reporting for multidisciplinary teams
• Strong assessment, triage, and risk management skills
• Familiarity with BC Mental Health Act, Child, Family and Community Services Act, and related legislation
• Understanding of overdose response tools and medical crisis interventions
• Knowledge of local service networks, emergency protocols, and geographic familiarity with Kelowna, BC
• Quick decision-making, critical thinking, and real-time problem solving in complex crisis scenarios
• Strong conflict resolution and non-violent communication skills
• Ability to manage multiple concurrent priorities with fluctuating urgency
• Ability to remain calm, emotionally regulated, and task-focused under pressure
• Ability to be regularly exposed to individuals who are struggling with and/or recovering from trauma, drug/alcohol use, homelessness, mental health challenges and/or mental illness
• This position will be regularly exposed to occupational hazards including but not limited to: direct contact with dust, dirt, germs and human bio-products; varying weather conditions  

WHO IS CMHA KELOWNA?

At CMHA Kelowna, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. To learn more, check out our website at www.cmhakelowna.org

CMHA KELOWNA OFFERS YOU:

•         A competitive hourly wage of $33.93

•         Vacation Pay & Personal Health Days

•         Workplace culture that fosters learning, transparency, trust and teamwork

As an employer, CMHA Kelowna strives to create a workplace that respects and values all individuals, minimizes bias, and promotes the equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical self-expression. These values are embedded in the work CMHA Kelowna does every day.

We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.