CMHA Kelowna is hiring Community Crisis Responders (casual) for the Crisis Response, Community-Led (CRCL) program. This position has hours per week based on working shift call outs. Shifts are varied in length, up to 10 hours, from 11am-9pm.

WHO IS A COMMUNITY CRISIS RESPONDER? 

A casual Community Crisis Responder is a flexible member of the Crisis Response, Community-Led (CRCL) team, providing relief coverage in the roles of Community Crisis Responder, CRCL Dispatcher, and related functions. This position delivers immediate, trauma-informed crisis intervention and de-escalation to individuals (ages 13+) experiencing mental health and/or substance use crises, either on-site in the community or through phone/text support. Working collaboratively with team members, the casual Community Crisis Responder ensures responsive, harm reduction-based, client-centered care. Responsibilities may also include dispatch coordination, documentation, case management, and participation in community care planning processes.

WHAT DOES A COMMUNITY CRISIS RESPONDER DO? 

Dispatcher Responsibilities:

• Respond to incoming crisis calls and texts, offering immediate support and de-escalation and triage and assesses urgency
• Conduct assessments including suicidal ideation, self-harm risk, homicidal ideation, and overdose risks
• Use trauma-informed and harm reduction frameworks to provide emotional and situational support
• Engage in post-crisis follow-up and safety/wellness check-ins
• Initiates Community Care Plans and engages appropriate team member or emergency services as required
• Liaise with internal and external service providers, maintaining up-to-date knowledge of local resources
• Maintain real-time updates on team location, availability, and caseload to support effective triage and dispatch
• Input and manage sensitive client data and system information in line with privacy regulations
• Provide rapid point-of-service crisis de-escalation and emotional support
• Offer mobile outreach services in diverse community environments

Community Crisis Responder Responsibilities

• Conduct wellness, suicide, and safety assessments, triaging to emergency services when appropriate
• Administer First Aid and overdose response, including rescue breathing, oxygen, and naloxone
• Refer and triage to emergency services when appropriate following safety protocols in high-risk or volatile environments
• Deliver short-term, trauma-informed counselling interventions using evidence-based modalities (e.g., CBT, DBT)
• Create a safe and supportive environment for individuals or groups experiencing acute psychological or emotional distress
• Provide supplies including food, shelter gear, harm reduction supplies, and hygiene kits
• Support linkages to health care, shelter/housing services, and social supports
• Maintain thorough and confidential documentation including case notes, assessments, and releases of information
• Provide follow-up and care coordination as needed to support long-term safety and system navigation

Performs other related duties as assigned.

QUALIFICATIONS & EXPERIENCE:

• Degree or diploma in the mental health field (i.e. counselling, social work, psychiatric nursing or a related field)
• Minimum 3 years’ experience in crisis intervention, de-escalation, and case management
• Reliable vehicle and ability to travel between facilities and other locations on an occasional basis
• Valid Class 5 BC driver’s license with a Driver’s Abstract
• Criminal Record Check clearance in the Vulnerable Sector
• Certificates in ASIST, CBT, DBT, First Aid, CPR-C with AED, Mental Health First Aid and Naloxone considered an asset
• Demonstrated experience in harm reduction, peer-based support models, and/or public health approaches.
• Crisis intervention skills and experience with situational safety and/or mental health assessments is an asset
• Experience supporting 2SLGBTQIA+ people, Indigenous individuals, racialized communities, sex workers, and those impacted by substance use, poverty, trauma, and criminalization
• Experience working in the non-profit sector considered an asset
• Strong verbal and written communication skills
• Demonstrated cultural humility with the ability to build trust with vulnerable populations
• Ability to navigate emotionally charged and high-risk scenarios with empathy and professionalism
• Commitment to team-based care, mutual accountability, and respectful collaboration
• Skilled in cultivating respectful, collaborative relationships with staff, peers, community partners, Indigenous communities, and law enforcement (e.g., RCMP, bylaw, etc.)
• Understanding of and commitment to trauma-informed and harm-reduction principles
• Ability to maintain confidentiality, clinical standards, ethical practice, ethics in crisis care, and appropriate documentation
• Ability to maintain consistent professional boundaries
• Proficient in Microsoft Outlook, Word and Excel
• Proficient in clinical assessment tools, safety plans, mobile outreach apps and devices, and digital documentation systems
• Skilled in trauma-informed, culturally safe counselling approaches
• Strong knowledge of health promotion, safer substance use/sex practices, HIV/HCV care, and related topics
• Skilled in documentation and clinical reporting for multidisciplinary teams
• Strong assessment, triage, and risk management skills
• Familiarity with BC Mental Health Act, Child, Family and Community Services Act, and related legislation
• Understanding of overdose response tools and medical crisis interventions
• Knowledge of local service networks, emergency protocols, and geographic familiarity with Kelowna, BC
• Quick decision-making, critical thinking, and real-time problem solving in complex crisis scenarios
• Strong conflict resolution and non-violent communication skills
• Ability to manage multiple concurrent priorities with fluctuating urgency
• Ability to remain calm, emotionally regulated, and task-focused under pressure
• Ability to be regularly exposed to individuals who are struggling with and/or recovering from trauma, drug/alcohol use, homelessness, mental health challenges and/or mental illness
• This position will be regularly exposed to occupational hazards including but not limited to: direct contact with dust, dirt, germs and human bio-products; varying weather conditions  

WHO IS CMHA KELOWNA?

At CMHA Kelowna, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. To learn more, check out our website at www.cmhakelowna.org

CMHA KELOWNA OFFERS YOU:

• A competitive hourly wage of $32.68-$37.58
• Vacation Pay & Personal Health Days
• Workplace culture that fosters learning, transparency, trust and teamwork

As an employer, CMHA Kelowna strives to create a workplace that respects and values all individuals, minimizes bias, and promotes the equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical self-expression. These values are embedded in the work CMHA Kelowna does every day.

We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.

WHO IS A YOUTH PEER SUPPORT WORKER?  

The Youth Peer Support Worker plays a vital role in the Foundry Kelowna team, leveraging their lived experience to create a youth-centered, low-barrier service for young people seeking support. This position emphasizes fostering a welcoming and inclusive environment while assisting youth and young adults with service navigation, resource information, and connection to community resources. The Youth Peer Support Worker offers peer-based mentoring, emotional support, and engages in collaborative efforts with youth and care team members.

WHAT DOES A YOUTH PEER SUPPORT WORKER DO?  

• Create and maintain a safe, welcoming, and inclusive environment for youth
• Establish purposeful relationships with young people, promoting their engagement and participation in services
• Provide guidance and mentorship, assisting youth with resource navigation and accessing services
• Support youth in daily living activities, including time management, organization, and interpersonal communication
• Accompany youth to community appointments and advocate on their behalf
• Facilitate youth engagement in focus groups, workshops, and surveys to amplify their voices and experiences
• Provide support to reduce youth distress, improve functioning, and promote independence
• Act as a liaison between Foundry Kelowna, youth, and external support networks
• Lead or co-facilitate group services focused on skills development and mental health recovery
• Plan, coordinate, and participate in recreational and social activities for youth
• Facilitate peer support meetings and activities, promoting a recovery-oriented approach
• Work collaboratively with care team members to meet established goals and objectives
• Maintain accurate records and documentation, including statistics and progress reports
• Participate in team meetings, training sessions, and organizational initiatives
• Performs other related duties as assigned

YOUR SKILLS & EXPERIENCE:  

• Grade 12 education or equivalent required
• Lived experience of overcoming significant life challenges, completion of (or eligibility for) recognized youth peer support training, and willingness to share recovery experiences
• Criminal Record Check clearance in the Vulnerable Sector
• Ability to meet clients in the community on a frequent basis
• Valid Class 5 BC driver’s license considered an asset
• Experience working with youth/young adults with mental health and/or substance use issues considered an asset
• Certificates in First Aid, CPR and Naloxone considered an asset
• Ability to build rapport and maintain therapeutic relationships with diverse youth populations
• Strong empathy and active listening skills to foster trust and connection
• Self-awareness and capacity to apply appropriate boundaries while maintaining confidentiality
• Advocacy skills for self and others, promoting positive change and independence
• Proficient in basic computer skills, including Microsoft Office Suite (Word, Excel, Outlook)
• Experience using case management systems
• Broad knowledge of social, mental health, and substance use services in the community
• Ability to gather, process, and analyze information to inform service delivery
• Strong problem-solving and decision-making skills to address youth needs effectively
• Ability to observe and recognize changes in youth behavior and communicate these to the care team
• Organizational skills to manage time effectively and maintain accountability and reliability
• Conflict resolution and crisis intervention skills
• Ability to be regularly exposed to individuals who are struggling with and/or recovering from trauma, drug/alcohol use, homelessness, mental health challenges and/or mental illness

WHO IS CMHA KELOWNA? 

At CMHA Kelowna, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. To learn more, check out our website at www.cmhakelowna.org 

CMHA KELOWNA OFFERS YOU: 

• A competitive hourly range of $24.36-$28.01
• Dental, Health & EAP Benefits 
• Wellness Spending Account 
• RRSP Matching Program
• Vacation Pay & Personal Health Days 
• A workplace culture that fosters learning, transparency, trust and teamwork 

As an employer, CMHA Kelowna strives to create a workplace that respects and values all individuals, minimizes bias, and promotes the equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical self-expression. These values are embedded in the work CMHA Kelowna does every day. 

We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted. 

WHO IS A FAMILY NAVIGATOR?

The Family Navigator provides essential navigation support and services to parents, caregivers, and families of children, youth, or dependent young adults experiencing mental health and/or substance use issues. This role involves one-on-one and group work aimed at identifying community resources and building the skills, knowledge, and connections necessary for effective caregiving.

WHAT DOES A FAMILY NAVIGATOR DO?

• Meet with parents and family caregivers at Foundry Kelowna and within the community
• Respond to caregiver inquiries via phone, providing guidance in navigating available services and supports for both youth and families
• Conduct caregiver assessments to identify individual/family needs and set actionable goals
• Identify and recommend relevant social, economic, recreational, and educational resources within the community
• Advocate for participants by problem-solving and assisting them in accessing community resources and navigating complex systems
• Maintain accurate records and documentation, including case files, progress reports, statistics, and daily logs
• Facilitate workshops and group sessions for parents and caregivers to promote skill development and resource awareness
• Work as part of a multi-disciplinary integrated team, contributing to joint planning and collaboration to ensure client-centered care and seamless service delivery
• Performs other related duties as assigned

QUALIFICATIONS & EXPERIENCE:

• Diploma in Community, Social or Human Services or related field required
• Minimum 2 years’ recent and relevant experience working with families
• Reliable vehicle and the ability to travel within the community to meet with clients and participate in workshops on a frequent basis
• Valid Class 5 BC driver’s license
• Criminal Record Check clearance in the Vulnerable Sector
• Certificates in First Aid, CPR and Naloxone considered an asset
• Strong communication skills, both verbal and written, to engage effectively with caregivers and families
• Ability to establish and maintain rapport with diverse family dynamics
• Capacity to work independently while also collaborating effectively within a team setting
• Ability to maintain consistent professional boundaries
• Proficient in Microsoft Outlook, Word and Excel
• Proficiency in maintaining accurate documentation and record-keeping, including experience using case management systems
• Familiarity with community resources and services related to mental health and substance misuse
• Strong attention to detail and the ability to organize and prioritize tasks efficiently
• Ability to analyze situations, recognize changes in caregiver and family dynamics, and resolve conflicts effectively.
• Competence in problem-solving and critical thinking to address complex needs of families.
• Ability to be regularly exposed to individuals who are struggling with and/or recovering from trauma, drug/alcohol use, homelessness, mental health challenges and/or mental illness

 WHO IS CMHA KELOWNA?

At CMHA Kelowna, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. To learn more, check out our website at www.cmhakelowna.org

 CMHA KELOWNA OFFERS YOU:

• A competitive hourly wage of $24.36-28.01 (Typical hiring range $24.36-$25.10)
• Dental, Health & EAP Benefits
• Wellness Spending Account
• RRSP Matching Program
• Vacation & Personal Health Days
• A workplace culture that fosters learning, transparency, trust and teamwork

 As an employer, CMHA Kelowna strives to create a workplace that respects and values all individuals, minimizes bias, and promotes equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical self-expression. These values are embedded in the work CMHA Kelowna does every day.

 We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.

WHO IS A SUPPORTIVE HOUSING TEAM LEAD?

The Supportive Housing Team Lead (TL) ensures that staff are trained, supported, and equipped to provide the highest standards of service to program participants. TLs foster positive energy, professionalism, creativity, teamwork, and a psychologically healthy and safe workplace. As supportive housing services operate 24 hours a day, 7 days a week, TLs hold responsibility for all staff across all shifts, regardless of schedule. TLs also perform key administrative functions, including overseeing staff time management and contributing to program protocol development and implementation.

WHAT DOES A SUPPORTIVE HOUSING TEAM LEAD DO?

• Implements programs to meet pre-established goals and objectives, including determining methods of operating and evaluating the program
• Supervises staff by performing duties such as assigning work, providing feedback, determining training requirements, orienting new staff, and maintaining timekeeping and attendance records as well as resolve staffing issues
• Develops and fosters a cohesive team environment through regular meetings, activities and ongoing team development
• Assists in recruitment and selection of staff by performing duties such as reviewing applications, developing interview questions and participating in interviews
• Participates in case planning with participants and/or healthcare providers to meet the needs of the participants and advocate for participants by problem solving in areas such as financial assistance and accessing community resources
• Acts as a liaison with community agencies, and promotes and encourages community involvement in the program
• Acts as a representative for Supportive Housing site and CMHA Kelowna with community members impacted by or commenting on the operations of the housing site, ensuring respectful and productive relationships and communication
• Builds and maintains relationships with community groups and professionals to identify trends and priority health issues, promote interest and participation, and support for the program
• Attends the monthly Community Advisory Committee (CAC) meetings facilitated by the funder and maintains regular and open communication with CAC members
• Facilitates evictions and all related Residential Tenancy Act (RTA) procedures including Arbitration
• Ensures compliance with OH&S policies and procedures
• Provides crisis intervention in situations such as medical emergencies and client disputes
• Ensures Critical Incident Reports and WorkSafeBC Illness & Injury Reports are completed by staff in a timely manner
• Manages approved budget, monitors and authorizes budgeted expenditures, and assists with financial reports and payment
• Reviews and maintains related documentation such as quarterly and annual reports
• Performs other related duties as assigned.

YOUR STRENGTHS & EXPERIENCE:

• Diploma in Human/Social Services Field
•  1-2 years of supervisory experience
• Experience working in a Supportive Housing environment required
• Criminal Record Check clearance in the Vulnerable Sector
• Valid Class 5 BC driver’s license
• Reliable vehicle and the ability to travel between facilities and other locations on a frequent basis, as well as transporting program participants within the community on an occasional basis
• Experience navigating the RTA system considered an asset
• Ability to supervise, coach, and resolve staff challenges
• Ability to maintain consistent professional boundaries
• Certificates in First Aid, CPR, Naloxone, MHFA, ASIST, Mandt and Food Safe considered an asset
• Ability to engage respectfully and develop rapport with participants, with multiple barriers, through a harm reduction lens
• Ability to work independently and in cooperation with team members
• Understanding of and commitment to working with people experiencing mental health concerns and substance use
• Proficient in Microsoft Outlook, Word and Excel
• Working knowledge of community-based resource
• Understanding of working with a Trauma Informed lens
• Understanding of Harm Reduction and Housing First principles
• Strong attention to detail
• Ability to plan, organize and prioritize
• Critical thinking and problem-solving skills
• Conflict resolution and crisis intervention skills
• Verbal and written communication skills
• Ability to be regularly exposed to individuals who are struggling with and/or recovering from trauma, drug/alcohol use, homelessness, mental health challenges and/or mental illness
• Ability to be regularly exposed to and in direct contact with dust, dirt, germs and human bio-products

 WHO IS CMHA KELOWNA?

At CMHA Kelowna, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. To learn more, check out our website at www.cmhakelowna.org

CMHA KELOWNA OFFERS YOU:

• A competitive annual salary of $54,619.50-$67,775.10
• Dental, Health & EAP Benefits
• Wellness Spending Account
• RRSP matching program
• Vacation & Personal Health Days
• A workplace culture that fosters learning, transparency, trust and teamwork

As an employer, CMHA Kelowna strives to create a workplace that respects and values all individuals, minimizes bias, and promotes the equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical self-expression. These values are embedded in the work CMHA Kelowna does every day.

We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.

CMHA Kelowna is hiring a full-time CRCL Dispatcher for the Crisis Response, Community-Led (CRCL) program. This position offers 30 hours per week with a work schedule of Friday-Sunday 11:00am-9:00pm, which requires on call support and flexibility to attend community meetings as needed.

WHO IS A CRCL DISPATCHER? 

The CRCL Dispatcher is the initial point of contact for individuals accessing the Crisis Response, Community-Led (CRCL) Team. This role provides telephone and text-based support, consultation, and assessment for individuals (ages 13+) experiencing mental health and/or substance use crises. The Dispatcher offers de-escalation support, conducts safety assessments, coordinates dispatching of crisis response resources, and provides operational support to the CLCR team. All CRCL employees will be cross trained for dispatch and to provide community-based crisis response on a daily/weekly basis, or as needed for shift coverage. This role also supports the broader system by collaborating with emergency services and community partners to ensure person-centered care.

WHAT DOES A CRCL DISPATCHER DO? 

• Respond to incoming crisis calls and texts, offering immediate support and de-escalation
• Conduct assessments including suicidal ideation, self-harm risk, homicidal ideation, and overdose risks
• Use trauma-informed and harm reduction frameworks to provide emotional and situational support
• Attend community-based crisis responses on a daily/weekly basis, including administering first aid and overdose response (rescue breathing, oxygen, and naloxone)
• Engage in post-crisis follow-up and safety/wellness check-ins
• Triages and assesses urgency of incoming communications using standardized tools
• Initiates Community Care Plans and engages appropriate CRCL or emergency services as required
• Liaise with internal and external service providers, maintaining up-to-date knowledge of local resources
• Maintain real-time updates on team location, availability, and caseload to support effective triage and dispatch
• Input and manage sensitive client data and system information in line with privacy regulations
• Participate in daily debriefs, staff meetings, and interdisciplinary case management
• Build and sustain relationships with community stakeholders, health authorities, and emergency services
• Provide systems-level consultation to ensure client-centered, culturally responsive support
• Refer clients to other community services where appropriate and maintain collaborative communication
• Performs other related duties as assigned

QUALIFICATIONS & EXPERIENCE:

• Degree in the mental health field (i.e. counselling, social work, psychiatric nursing or a related field)
• Reliable vehicle and ability to travel between facilities and other locations on a frequent/occasional basis
• Valid Class 5 BC driver’s license with a Driver’s Abstract
• Criminal Record Check clearance in the Vulnerable Sector
• Minimum 3-5 years’ experience in crisis response, case management, or harm reduction
• Experience supporting 2SLGBTQIA+ people, Indigenous individuals, racialized communities, sex workers, and those impacted by substance use, poverty, trauma, and criminalization
• Certificates in ASIST, First Aid, CPR-C with AED, Mental Health First Aid and Naloxone considered an asset
• Experience working in the non-profit sector considered an asset
• Strong verbal and written communication skills
• Demonstrated cultural humility with the ability to build trust with marginalized populations
• Ability to navigate emotionally charged and high-risk scenarios with empathy and professionalism
• Commitment to team-based care, mutual accountability, and respectful collaboration
• Understanding of and commitment to trauma-informed and harm-reduction principles
• Alignment with organizational protocols, Public Health Orders, and legal mandates
• Ability to maintain confidentiality, ethical practice, ethics of crisis care, and appropriate documentation
• Ability to maintain consistent professional boundaries
• Proficient in Microsoft Outlook, Word and Excel
• Proficient in other digital tools including communication platforms, mapping apps and data entry systems
• Strong assessment, triage, and risk management skills
• Familiarity with BC Mental Health Act, Child, Family and Community Services Act, and related legislation
• Knowledge of local service networks, emergency protocols, and geographic familiarity with Kelowna, BC
• Quick decision-making, critical thinking, and real-time problem solving in complex crisis scenarios
• Strong conflict resolution and non-violent communication skills
• Ability to manage multiple concurrent priorities with fluctuating urgency
• Ability to remain calm, emotionally regulated, and task-focused under pressure
• Ability to be regularly exposed to individuals who are struggling with and/or recovering from trauma, drug/alcohol use, homelessness, mental health challenges and/or mental illness
• This position will be regularly exposed to occupational hazards including but not limited to: direct contact with dust, dirt, germs and human bio-products ; varying weather conditions  

WHO IS CMHA KELOWNA?

At CMHA Kelowna, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. To learn more, check out our website at www.cmhakelowna.org

CMHA KELOWNA OFFERS YOU:

• A competitive hourly wage of $32.68-$37.58
• Dental, Health & EAP Benefits
• Wellness Spending Account
• RRSP matching program
• Vacation & Personal Health Days
• Workplace culture that fosters learning, transparency, trust and teamwork

As an employer, CMHA Kelowna strives to create a workplace that respects and values all individuals, minimizes bias, and promotes the equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical self expression. These values are embedded in the work CMHA Kelowna does every day.

We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.

 The aim of the Foundry Works & Education Program is to support BC young people with their work and study goals.  Guided by the evidence-based principles of Individual Placement and Support (IPS), Foundry Works & Education Program will provide flexible, wraparound services to help at-risk youth develop work skills, become competitively employed and realize their education goals. Services are based on the premise that competitive work is a core component of personal recovery and meaningful employment can increase youth’s quality of life and contribute to improved mental health outcomes.  The Foundry Works & Education Program Employment Specialist will join a team of professionals, providing coordinated care to young people between the ages of 12-24 in the Central Okanagan. 

WHO IS AN EMPLOYMENT SPECIALIST?

The Employment Specialist within the Foundry Works Program provides individualized, intensive vocational and educational support services to youth clients facing mental health challenges. This position aims to help clients find and maintain competitive employment or educational training that is meaningful to them. The Employment Specialist will foster relationships with employers, educational institutions, and community partners to create inclusive opportunities for work and education.

WHAT DOES AN EMPLOYMENT SPECIALIST DO?

• Assess clients' employment and education readiness and identify viable options
• Managing a caseload, assisting young people to overcome their barriers to finding meaningful employment or educational opportunities
• Provide job and education coaching to support clients in maintaining quality, accuracy, and work/educational requirements
• Offer intensive job retention support and advocate on behalf of youth clients when necessary
• Provide job and education crisis support as needed, helping clients navigate challenges that may impact their employment or educational progress
• Utilizing the Individual Placement and Support (IPS) Model, develop and implement personalized employment and education plans based on assessments
• Plan courses of action considering clients' physical tolerances and the impact of mental health on employability/educational participation
• Recommend and facilitate unpaid placements and job trials as appropriate
• Network with employers in the Central Okanagan to provide information on the program and explore their individual needs as a potential placement source
• Network and inform educational institutions about the program, including schools, colleges, trade schools and universities
• Engage in job development within the community, including negotiating job trials and subsidies with employers and Employment Services agencies
• Coordinate services and facilitate referrals to identified community resources
• Develop and implement accommodation plans tailored to client needs
• Participate in community outreach activities to build collaborative partnerships with employers and educational institutions
• Provide education regarding psychological health and safety in the workplace to employers and community partners
• Facilitate groups on employment related information and skills for participants in the program
• Performs other related duties as assigned

QUALIFICATIONS & EXPERIENCE:

• Degree in Social Services, Human Resources, Employment Counselling, or a related field required
• Minimum 3 years’ relevant experience, preferably in employment rehabilitation within mental health contexts
• Reliable vehicle and the ability to travel within the community to meet clients and employers on a frequent basis
• Valid Class 5 BC driver’s license
• Ability to provide a Driver’s Abstract & ICBC Claims & Insurance History Record
• Ability to obtain Rate Class 007 Business Insurance
• Criminal Record Check clearance in the Vulnerable Sector
• Formal training in Labour Market Information, Job Development, or Employment Counselling considered an asset
• Certificates in First Aid, CPR and Naloxone considered an asset
• Proficient in verbal and written communication
• Strong advocacy, communication, and interpersonal skills for collaboration with clients, employers, and community partners
• Strong relationship-building skills to engage clients, employers, and community partners
• Ability to provide empathetic support while advocating for clients' needs
• Ability to maintain consistent professional boundaries
• Proficient in Microsoft Outlook, Word and Excel
• Familiarity with labor market trends and employment resources
• Knowledge of psychosocial rehabilitation principles
• Experience using the Individual Placement and Support (IPS) model
• Strong attention to detail
• Excellent organizational and time management skills
• Critical thinking and problem-solving skills to assess client needs and develop appropriate strategies
• Conflict resolution and crisis intervention skills
• Ability to be regularly exposed to individuals who are struggling with and/or recovering from trauma, drug/alcohol use, homelessness, mental health challenges and/or mental illness

WHO IS CMHA KELOWNA?

At CMHA Kelowna, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. To learn more, check out our website at www.cmhakelowna.org

 CMHA KELOWNA OFFERS YOU:

• A competitive hourly wage of $30.54-35.12
• Dental, Health & EAP Benefits
• Wellness Spending Account
• RRSP matching program
• Vacation & Personal Health Days
• A workplace culture that fosters learning, transparency, trust and teamwork

 As an employer, CMHA Kelowna strives to create a workplace that respects and values all individuals, minimizes bias, and promotes equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical self-expression. These values are embedded in the work CMHA Kelowna does every day.

 We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.

 WHO IS A CLINICAL TEAM LEAD?

The Clinical Team Lead is a member of the leadership team at Foundry Kelowna and provides comprehensive clinical support and supervision to clinicians, counsellors, practicum students, and clinical programs operating out of Foundry Kelowna.  This position involves overseeing the facilitation of clinical programs, enhancing the counselling and educational experiences of team members and practicum students, and ensuring the delivery of high-quality mental health services.

WHAT DOES A CLINICAL TEAM LEAD DO?

• Supervise and anchor walk-in counselling services, ensuring comprehensive initial assessments for clients and intersession support
• Provide ongoing clinical consultation and support to clinical staff within Foundry Kelowna
• Support the practicum student program at Foundry Kelowna through interviewing, training, supervising, and overseeing the learning goals of practicum students.
• Facilitate Solution Focused Brief Therapy (SFBT) Intervention training for each cohort of students
• Develop and supervise psycho education programming for young people at Foundry Kelowna
• Provide clinical support to all CMHA Kelowna & District Branch programs as required
• Collaborate on the development, management, and provision of all clinical services and programs of CMHA Kelowna & District Branch
• Contribute to the development and revision of clinical policies and procedures
• Contribute to community partner meetings to discuss program updates and referral processes as required by management
• Participate in the recruitment and selection of clinical employees and practicum students
• Provide guidance and clinical mentorship to support the educational goals of students in postsecondary Master’s programs aligned with registered practice standards.
• Build and maintain relationships with community partners, including healthcare providers, schools, and social service agencies
• Coordinate with local and provincial clinical working groups, attending meetings as required
• Performs other related duties as assigned

QUALIFICATIONS & EXPERIENCE:

• Master’s degree in Social Work or Clinical Counselling required
• Minimum 3 years’ experience working in clinical counselling
• 1-2 years supervisory experience
• Registration in applicable field (ie: BCCSW, BCACC, CCC)
• Experience working with youth, young adults and/or families/caregivers is required
• Reliable vehicle and the ability to travel between facilities and other locations on an occasional basis
• Valid Class 5 BC driver’s license
• Criminal Record Check clearance in the Vulnerable Sector
• Certificates in First Aid, CPR and Naloxone considered an asset
• Strong communication skills, both written and verbal
• Ability to build rapport with youth, families, and community partners
• Understanding of and commitment to treating young people with mental health and substance use challenges
• Ability to mentor and support students as a practicum advisor
• Ability to maintain consistent professional boundaries
• Experience in assessing and treating young people with mental health challenges
• Proficient in Microsoft Outlook, Word and Excel
• Proficient in mental health assessments, psycho-education, and short-term intervention strategies
• Familiarity with community resources and mental health service pathways
• Experience in using Electronic Medical Records (EMR) systems (TELUS CHR preferred)
• Strong attention to detail and analytical skills for assessing client needs and developing effective treatment plans
• Conflict resolution and crisis intervention skills when dealing with staff and clients
• Ability to adapt to changing environments and manage ambiguity in clinical settings
• Ability to be regularly exposed to individuals who are struggling with and/or recovering from trauma, drug/alcohol use, homelessness, mental health challenges and/or mental illness

 WHO IS CMHA KELOWNA?

At CMHA Kelowna, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. To learn more, check out our website at www.cmhakelowna.org

 CMHA KELOWNA OFFERS YOU:

• A competitive salary range of $79,813.50-103,740 (Typical hiring range is $79,813.50-$91,786.50)
• Dental, Health & EAP Benefits
• Wellness Spending Account
• RRSP matching program
• Vacation & Personal Health Days
• A workplace culture that fosters learning, transparency, trust and teamwork

 As an employer, CMHA Kelowna strives to create a workplace that respects and values all individuals, minimizes bias, and promotes equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical self-expression. These values are embedded in the work CMHA Kelowna does every day.

We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.